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Refund Policy

Charcoal Sand no-risk money back guarantee offers that, if at any time within the first 14 days of payment you decide that Charcoal Sand is not for you, then just let our awesome support team know and return the remaining product (Total amount ordered – 2) to us. In case less than 2 bags per order, no need to return the product.

We will issue you a refund, after received the remaining product. Your request for a cancellation must be received within 24 business hours of the 14 days of the date and time of payment. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement or bank account.

If adequate notice is not received. you will not receive a refund.

Promotion orders are refundable with in 7 days of purchase.

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